ITIL® 4 Foundation

ITIL is the most recognized IT service management best practice framework, which provides a common language and tools that enhance collaboration across IT teams, to drive value for the entire organization. The Foundation level is designed as an introduction to ITIL 4 focused on understanding the ITIL 4 framework and key concepts and preparing for the ITIL 4 Foundation exam.

Duration :

Course content

Chapter 1 : An Introduction ITSM and ITIL Chapter 2 : Key concepts of service management Chapter 3 : The seven guiding principles of ITIL Chapter 4 : The four dimensions of ITSM Chapter 5 : The service value system Chapter 6 : The service value chain Chapter 7 : The governance Chapter 8 : The ITSM Practices Chapter 9 : Conclusion In parallel to this content, the participants will have the to discover the exam requirements by doing 2 mock exams and will enjoy playing roles in innovative learning games to master the ITIL Concepts

What are the objectives you will achieve ?

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For whom ITIL is interesting ?

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What about the exam and the certification ?

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Trainer
Taha ZOULAGH

In a nutshell: Dynamic, motivated, pedagogue, with an outgoing personality and a talent for field assignments, I have proven my capability to deliver added-value projects, coaching and trainings in the area of IT operational excellence & project management governance. Forward thinking and business minded, I consistently advise on changes and improvement projects, using best practices and methodologies like PRINCE2®, ITIL®, Lean Six Sigma, CoBIT, PMBOK, Agile, Devops combined to 10 years of practical field expertise. Fluent in 3 languages, with strong communication and soft skills, I mentor and coach multidisciplinary teams to success. Accredited as a trainer in many specialities.
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