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10 Weeks
0 lessons
0 quizzes
20 students


  • There are no prerequisites or technical background required to attend this course.


  • Course & Learning Objectives After attending our ITIL 4 Foundation training, you will gain understanding of: The structure and benefits of the ITIL 4 framework How the ITIL 4 guiding principles can help you and your organization to adopt and adapt service management The four dimensions model of service management The key concepts of service management and their practices The approach of the Service Value System and the co-creation of value with customers and other stakeholders How ITIL 4 integrates a set of management practices that will help organization’s to perform work and accomplish objectives The key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value You will be prepared to take the ITIL 4 Foundation exam that will take place on the 3rd afternoon, after the break.

Target audiences

  • This course is designed for IT Professionals, Project Managers and Business Managers/Owners involved in the design, delivery and management of digital products and services, ensuring maximum value for customers and stakeholders. This training will also benefit to those who are at the start of their journey in service management.

A complete 3-day programme to understand the ITIL 4 framework and key concepts and take the ITIL 4 Foundation exam.

ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also integrates frameworks such as Lean IT, Agile and DevOps.

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

B2B Learning’s 3-day ITIL 4 Foundation training & certification programme will focus on understanding the ITIL 4 framework and key concepts, and to be prepared to take the ITIL 4 Foundation exam. This course will provide an ideal balance between presentations, exercises, and a case study.


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